Privacy Policy

This Privacy Policy explains how Fraserside Appliance Repair ("we," "us," "our") collects, uses, and protects your personal information when you use our website, call our office, or book a service. We are committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy law.

1. Information We Collect

When you contact us through our website or by phone, we may collect:

• Your name, phone number, and email address, when submitted through our contact form
• Your IP address, collected automatically when you submit our contact form
• Details of your service request, including the appliance type and issue described
• Call recordings or call metadata, when you call our tracked phone number (see Section 3)

2. How We Use Your Information

We use the information we collect to:

• Respond to your service request and schedule an appointment
• Contact you about your booking, including confirmations and updates
• Improve our services and understand how our website is used
• Meet legal and accounting obligations

We do not sell your personal information to third parties.

3. Call Tracking

We use call tracking software to monitor and, in some cases, record phone calls made to the numbers listed on our website. This helps us maintain service quality and understand which marketing channels bring in calls. If a call is recorded, this may be indicated by an automated message at the start of the call.

4. Third-Party Services

Our website uses the following third-party services, each governed by their own privacy policies:

• Google Maps — used to display our service areas; Google may collect data according to its own privacy policy when the map is loaded
• Analytics tools — used to understand website traffic and improve our services

5. Cookies

Our website may use cookies and similar technologies to support site functionality and analytics. You can control or disable cookies through your browser settings; doing so may affect certain features of the website.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by law, such as for tax and accounting records.

7. Your Rights

Under PIPEDA, you have the right to access the personal information we hold about you, request corrections, and ask us to delete it where legally permitted. To make a request, contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page, with the effective date noted at the top.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at (604) 337-1042 or .