Cancellation Policy

We know plans change, and we've built our booking process to be flexible. This policy explains how cancellations, rescheduling, and missed appointments are handled.

1. Cancelling or Rescheduling

You can cancel or reschedule your appointment at any time, free of charge, by calling us at (604) 337-1042. We ask that you let us know as early as possible so we can offer your original time slot to another customer, but there is no penalty or fee for cancelling, even on short notice.

2. Missed Appointments (No-Shows)

If a technician arrives at the scheduled time and is unable to access the property or reach anyone at the appointment, a no-show fee will apply. This covers the technician's time and travel for the visit. The fee will be communicated to you clearly at the time of booking.

3. How to Avoid a No-Show Fee

To avoid a missed appointment fee, please:

• Be available at the property during your scheduled appointment window
• Call us as soon as possible if you need to reschedule, even the same day
• Let us know in advance of any access issues (locked gates, buzzer codes, parking restrictions, etc.)

4. Late Arrivals

If our technician is running behind schedule, we'll do our best to call or text ahead and let you know. If you need to adjust your appointment window due to our timing, just let us know and we'll work with you.

5. Questions About Your Appointment

If you have any questions about a booking, a cancellation, or a fee that's been applied, contact us at (604) 337-1042 or and we'll sort it out.